Starter
Test a channel without a contract.
0PLN / month
1.2% + 0.30 PLN per order
- Up to 300 orders / month
- KSeF FA(3) invoicing included
- BLIK, pay-by-link, cards
- Paczkomat picker and labels
- Statutory accessibility statement
- Community support
A published fee schedule, because hidden ones are the problem.
Every tier includes KSeF invoicing, BLIK, InPost logistics and the accessibility tooling. We don't put statutory compliance behind an upgrade button.
Plans
Four tiers, one compliance baseline
Growth
A working shop that needs margin back.
149PLN / month
0.9% + 0.20 PLN per order
- Up to 3 000 orders / month
- Everything in Starter
- Agent gateway (MCP + ACP) enabled
- BLIK Pay Later and COD
- Omnibus price-history automation
- Returns portal and RMA workflow
- Email support, one business day
Scale
Multi-channel retail with an ops team.
499PLN / month
0.6% + 0.10 PLN per order
- Unlimited orders
- Everything in Growth
- Per-agent policy controls and spend ceilings
- API-first catalogue and stock feeds
- Custom logistics contracts
- Named support engineer
Enterprise
Regulated, multi-entity or high-volume.
Customannual
Negotiated
- Everything in Scale
- Dedicated edge rendering region
- SSO, audit log, role separation
- Migration from an existing platform
- Accessibility conformance report per release
- Contractual SLA
Context
What we are comparing ourselves to
Marketplace commission ranges of 8–20% and own-store payment fees of 0–2% circulate widely in Polish industry writing. That comparison is a commonly repeated range rather than a measured statistic, so we publish our own numbers and let you do the arithmetic against your actual statement.[1]
Included
In every tier, explicitly
KSeF e-invoicing
FA(3) generation, KSeF 2.0 submission, offline24 fallback, UPO storage, QR-coded visualisations and corrections. Not a paid add-on.
Accessibility tooling
Build-time conformance checks, the statutory statement, and the complaint workflow with its 30-day clock. Compliance is not a price tier.
BLIK and Polish payments
BLIK, BLIK Pay Later, pay-by-link, Apple Pay, Google Pay, cards and cash on delivery, without a per-method uplift.
InPost and returns
Locker selection at checkout, label generation and a return flow that works from a phone.
Fine print
The questions a spreadsheet raises
Why charge a transaction fee at all?
Because a flat subscription either excludes small merchants or subsidises them with the fees of large ones. A published percentage means a merchant pays in proportion to the value they extract.
What happens if I exceed my order cap?
You are not cut off. Overage is billed at the next tier's rate for that month only, and you get an explicit prompt to move up.
Is the 0 PLN Starter plan really free?
It is free of a monthly fee. The transaction fee still applies. We are not running a loss-leader that converts into a surprise invoice in month four.
Do I need my own KSeF authorisation?
Yes — invoices are legally issued by you. We obtain the delegated authorisation through ZAW-FA or a qualified seal during onboarding, and the authorisation is revocable by you at any time.
Can I leave?
Your catalogue, orders, invoices and customer records export as structured data at any time, including on the free tier. There is no exit fee and no data hostage clause.
Sources cited on this page
Every figure above is drawn from the sources listed here. The machine-readable register lives at /data/market-data.json.
- Industry compilation citing PwC Strategy& (secondary source). Rynek e-commerce w Polsce — dane, prognozy i trendy —
SwiftShop.pl is pre-launch. Figures come from the sources below; projections are labelled as such.